Refund & Cancellation Policy

Effective Date:

January 1st, 2026

At Society, we are committed to delivering transparent, medically responsible care. Because our services involve prescription treatment, licensed providers, and pharmacy fulfillment, our policies are designed to reflect both clinical standards and operational fairness.Please review this policy carefully before purchasing any product or service.

Non-Refundable Circumstances

Refunds are not available under the following conditions:

1. First Two Months of Treatment

The first two (2) months of any treatment plan are strictly non-refundable under any circumstances.

This includes (but is not limited to):

Change of mind
Sensitivity to pricing or promotions
Deciding not to continue treatment after ordering

This policy is enforced to ensure fairness across patients and to prevent abuse of introductory pricing.
‍

2. Orders Begin Processing Immediately

Once you submit your intake and complete payment:

Your order is considered actively in process
Medical and pharmacy resources are immediately allocated

At this point, your order cannot be canceled or refunded, regardless of whether you complete the intake or proceed with treatment.
‍

3. Subscription Charges

By enrolling, you authorize recurring billing.

Charges already processed are final and non-refundable
Cancellation only stops future billing cycles
Failure to use the service does not qualify for a refund

4. Prescription Products (No Returns or Refunds)

Once prescribed or dispensed:

Medications cannot be returned or refunded
Orders cannot be canceled once approved
Shipments cannot be intercepted, modified, or recalled

This is required under federal law and pharmacy safety standards.
‍

Limited Refund Eligibility

Refunds are issued only under the following conditions:
‍

1. Medical Ineligibility

If a licensed Society provider determines you are not eligible before a prescription is issued, you may receive a full refund.

However, refunds will not be granted if:

Information was omitted or inaccurately provided
Eligibility changes due to incomplete or misleading intake responses

2. Verified Billing Error

A refund may be issued in the case of:

Duplicate charges
Incorrect billing amounts

All billing claims are reviewed and verified before approval.
‍

Chargebacks & Payment Disputes

By completing your purchase, you agree to this policy and acknowledge that:

Initiating a chargeback for a valid charge violates these agreed terms
Society will provide documentation including:
- Intake submission records
- Provider review activity
- Order processing timestamps

Fraudulent or abusive disputes may result in:
- Permanent account restriction
- Denial of future service

We strongly encourage contacting us first to resolve any issue.
‍

How to Request a Refund or Support

To request support or submit a valid refund claim:

Society Customer Support

Email: support@societyofyou.com
Phone: (888) 584-5602

Request must:

Be submitted within 28 days of the charge
Include sufficient detail for verification
‍

Cancellation Policy

You may cancel your subscription at any time.
However:

Cancellation only applies to future charges
Orders already placed or processed will not be refunded
Active orders cannot be stopped once in progress
‍

Shipping Policy

Once approved by a provider:

Orders are processed and shipped within 2–3 business days
Delivery times may vary by pharmacy and carrier

All shipments are discreet.
‍

Service Area

Society operates exclusively within the United States.
We do not ship internationally.
‍

Acknowledgment

By completing your purchase, you confirm that you:

Understand that this is a medical service with prescription fulfillment
Agree to all billing, refund, and cancellation terms above
Accept that processed orders are final